Frequently Asked Questions
Everything you need to know about your Irohas Photo equipment and orders.
What kind of quality inspection do your cameras undergo?
Every camera and lens at Irohas Photo undergoes a rigorous 50-point inspection by our certified technicians to ensure optical clarity, sensor health, and mechanical precision.
How long does shipping take for fragile equipment?
We use specialized protective packaging for all electronics. Standard domestic shipping typically takes 3-5 business days, while express options are available at checkout.
What is your return policy for open-box electronics?
We offer a 30-day hassle-free return policy. If you are not satisfied with your gear, you can return it in its original condition for a full refund or exchange.
Do you offer warranties on used photography gear?
Yes, all pre-owned equipment purchased through Irohas Photo includes a comprehensive 6-month limited warranty covering mechanical defects and electronic failures.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and specialized financing options like Affirm to help you invest in your creative vision.
Can I track my order in real-time?
Once your order ships, you will receive an automated email with a tracking number and a link to our live tracking portal to monitor your delivery status.